Introduction

Welcome to Serene Travels UK. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our services.

• "We," "us," and "our" refer to Serene Travels UK.
• "You" and "your" refer to the customer or user of our services.
• "Services" refer to the travel-related services provided by Serene Travels UK, including but not limited to bookings, tours, and travel advice.

• 2.1. Reservations: All bookings are subject to availability. A contract is formed only when we confirm your booking in writing.
• 2.2. Payment: Full payment or a deposit must be made at the time of booking. The balance must be paid by the specified due date. Failure to pay on time may result in the cancellation of your booking.
• 2.3. Pricing: All prices are quoted in GBP (£) and are subject to change without notice. Prices include taxes unless otherwise specified.

• 3.1. Cancellation by You: If you wish to cancel your booking, you must notify us in writing. Cancellation fees may apply as per our cancellation policy.
• 3.2. Cancellation by Us: We reserve the right to cancel any booking at our discretion. If we cancel your booking, you will receive a full refund of all monies paid.
• 3.3. Amendments: Any amendments to your booking must be requested in writing. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges.

• 4.1. Passports and Visas: It is your responsibility to ensure that you have valid passports, visas, and other necessary travel documents. We are not liable for any loss or expense due to your failure to comply with these requirements.
• 4.2. Health Requirements: You are responsible for meeting all health requirements and obtaining any necessary vaccinations or medications.

• 5.1. Our Responsibility: We will exercise reasonable care and skill in providing our services. However, we are not liable for any loss, damage, injury, or delay caused by events beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
• 5.2. Your Responsibility: You are responsible for your own actions and behavior during the trip. Any damage caused by you to property or third parties is your responsibility

• 6.1. Travel Insurance: We strongly recommend that you purchase comprehensive travel insurance to cover cancellations, medical expenses, personal liability, and other potential risks.

• 7.1. Procedure: If you have a complaint, please notify us as soon as possible to give us an opportunity to resolve the issue. If the matter cannot be resolved locally, please contact us in writing within 28 days of your return.

• 8.1. Data Protection: We are committed to protecting your privacy and will handle your personal data in accordance with our Privacy Policy.

• 9.1. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• 10.1. Amendments: We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.

For any queries or further information, please contact us at:

• Email: info@serenetravels.co.uk
• Phone: +44 2080901488